Delete Your Account & Data

This page explains how to permanently delete your 5-by-5 account (listed on Google Play and the App Store as Fly5by5, published by BlueSky Applications LLC) and what happens to your data when you do. You can delete your account directly in the app, or request deletion by email without opening the app.

Option 1 — Delete in the app (fastest)

1. Open the 5-by-5 app and sign in.
2. Tap the Settings tab.
3. Scroll to the Account section at the bottom and tap Delete Account.
4. Confirm when prompted. Your account and associated data are deleted immediately.

If you are the Owner of a group with other members, you'll be asked to transfer ownership to another member before you can delete your account, so the group isn't left without an owner.

Option 2 — Request deletion by email (no app required)

If you can't access the app, email us from the address associated with your account:

Email: support@fly5by5.com
Subject: "Delete my account"

So we can verify your request, send it from your account email and include your full name and the name of your aircraft group. We will verify and process the deletion within 30 days and confirm by email when it's complete.

What is deleted

When your account is deleted, we permanently remove:

• Your member profile and all associated personal information (name, email, phone, emergency contact, pilot certifications and currency data, profile photo)
• All flights, bookings, currency events, and squawk reports you created
• Your authentication account (login credentials)
• If you connected a bank account via Plaid, all cached bank transaction data
• If you are the last member of a group: all remaining group data, including aircraft records, maintenance items, and associated member data

What may be retained, and for how long

• Uploaded photos (profile, aircraft, squawks) may take up to 30 days to be fully purged from encrypted storage backups after deletion.
• Payment records: we do not store your card details — payment processing is handled by Stripe, Inc. Any transaction records held by Stripe are retained under Stripe's own policies and applicable tax/accounting law, independent of your 5-by-5 account.
• Shared group content: if other members remain in your group, records that are part of the shared aircraft history (for example, flights logged against the aircraft or maintenance entries) may be retained by the group so its operating history stays intact. Your personal profile and account are still removed.

Deleting some data without deleting your account

You don't have to delete your whole account to remove individual data. In the app you can delete your own flights, bookings, squawks, and photos, and disconnect a linked bank account (in the web dashboard) at any time. For anything else, email support@fly5by5.com.

Questions

BlueSky Applications LLC
Email: support@fly5by5.com
See also our Privacy Policy.